Frequently Asked Questions
Get answers to your frequently asked questions.
Are you PDPA / GDPR compliant?
Yes
How long does it take to get set up in my stores?
POS plug-ins take 2-3 hours, depending on how many POS you have.
What kind of POS systems can you integrate with?
Anything that is running on Microsoft Windows
What advertising platforms do you integrate with?
Facebook, Instagram, Google Ads, TikTok, Taboola
Do you provide technical support?
Yes, we have a 24/7 call center to support all your needs, our fees cover any technical support issues you may have.
We already collect customer data through our loyalty program, what value can you provide?
Not all of your customers will be in your loyalty program. We help collect data on all of your non-loyalty program customers so you can build a more accurate picture of your offline sales and audience.
Can you train our teams to use the platform?
Yes, we charge a day rate for additional training beyond the project kick off.
Do you help to integrate into our ad platforms?
Yes, we have a guide on how to implement this within your Ad Platforms, and our professional staff can guide you through the process as needed.
What is your attribution model?
You can select from first-click, last-click, linear and more.
I already upload my offline customer purchase data to ad platforms via APIs. What value do you provide?
The system is real-time and automated, your offline sales data is synced immediately to the ad platforms so you can optimize in real-time and you don’t need to do anything manually.
Our system also serves as an automatic PDPA/GDPR management tool so that you can remarket to your existing customer base without fear of compliance.
How do you charge?
We charge an implementation fee (this can be reduced or waived depending on scale), we also charge a monthly fee per POS system installed.
What is offline conversion tracking?
Offline conversion tracking is the capability of being able to measure your offline sales from your digital marketing.
What are offline conversions?
Offline conversions are sales or purchases that occur in-store from your online advertising.
Do you offer automatic Facebook Offline Conversion Tracking?
Yes we do.
Do you offer automatic Google Offline Conversion Tracking?
Yes we do, as long as you meet Google’s requirements please see here.
